Maintenance Request

Report a Repair or Maintenance Issue

At Ray White Pt Chevalier Property Management, we’re committed to ensuring every rental property is safe, comfortable, and well maintained for our tenants. If you’ve noticed a repair or maintenance issue in your home, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether it’s a plumbing problem, faulty appliance, damaged fixture, heating issue, or general wear and tear, reporting maintenance promptly helps us work with your landlord and trusted contractors to resolve the issue efficiently.

Before You Lodge Your Maintenance Request

Providing detailed information allows our property management team to process your request more quickly and arrange the right contractor if required.

When completing your request, please include:

• A clear description of the repair or maintenance issue
• The location within the rental property where the problem has occurred
• When you first noticed the issue
• Photos or videos, where possible, to help illustrate the problem
• Whether the issue is causing further damage or has become worse
• Your preferred contact details and availability for property access

The more information you provide, the faster we can assess your request and coordinate the appropriate next steps.

Urgent Maintenance

Some maintenance issues require immediate attention. If your rental property has an urgent problem that could result in injury, significant property damage, loss of essential services, or poses a security risk, please contact Ray White Pt Chevalier Property Management immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate threat to life, health, or safety, always call 111 before contacting our office.

Non-Urgent Repairs

For routine repairs and general maintenance requests, please complete the form below. Once your request has been received, our team will review the information and contact you if further details are needed before arranging repairs.

To avoid delays or unnecessary costs, please do not organise contractors or repairs yourself unless you have received prior approval from Ray White Pt Chevalier Property Management or your tenancy agreement specifically allows you to do so.

Submit Your Maintenance Request

Complete the maintenance request form below with as much information as possible, and our property management team will respond as soon as practicable.

If you have any questions about maintenance, your tenancy, or your rental property, we’re here to help and will guide you through the process.